Today more than ever, we are looking to technology to help us do just about everything. From shopping to medical care and everything in between, technology is becoming more and more prevalent in our daily lives. One industry that has seen a huge shift towards contactless business is the financial sector. Where ATMs once ruled the scene, ITMs have taken their place. An Interactive Teller Machine, or ITM, allows banks to keep clients and employees safe while providing the same services. Technology has never been so important to us. Plus, there are many more advantages to adding ITMs to your fintech fleet. Let’s find out what other great advantages a NJ ITM company can provide to financial institutions of all sizes.
What Can an ITM Do?
The easy answer is just about anything. Anything a teller can do, an ITM can do. This is because they are run by tellers. The only difference is that clients communicate via video conference versus standing face to face. It is just as secure as if you were standing in the lobby speaking with an employee. Many people fear that this technology removes the human connection because they assume they will be talking to a computer or artificial intelligence. On the contrary, the teller that the customer completes their transaction with will be a real person. Not only that, but it will be an employee of the bank that that customer already knows and trusts. Need to make a deposit? An ITM can do that. Have to exchange bills for your small business? An ITM can do that too. As well as balance inquiries, loan payments, and so much more.
NJ ITM Companies Perform Branch Transformations
The goal of a branch transformation is to keep the bank relevant and up-to-date in client’s eyes. Because we rely so heavily on technology on all other aspects of our lives, we want it everywhere. This includes in our banks. People lead such hectic, crazy lives that no one has time to wait in long lobby lines every time they visit the bank. They want convenience, speed, and security. Welcome the ITM. Adding just one can help reinvigorate a stale branch. Any chance a branch has to better meet the needs of their clients, they should take it. Improved customer satisfaction is a huge part of deciding to move forward with a branch transformation by a NJ ITM company like RMC ATM Solutions. With their ability to know what fintech will help each branch best, this NJ ITM company is one of the best.
NJ ITM Company can Customize It
Just like ATMs, ITMs are available in a variety of installment options. Some branches may benefit from a bank of interior walk-up machines. Alternatively, some branches do not have a lobby and therefore would rely solely on the drive-through options. Along with in-the-wall variations, every branch can find an ITM that works for them. And on each one will be the smiling face of one of their employees ready to help the next client efficiently and effectively. Plus, the best ITM companies can provide product labels, stickers, and wraps to productively market your brand 24-7. For both interior and outdoor equipment, adding the banks name and logo increases brand awareness in the community. This leads to heightened recognition and awareness that this bank is contemporary and is well equipped to help their customers.
Excellent ITM Service is Necessary for Success
Any person who relies on technology for any part of their personal or business life knows that it only helps when it works. The same is obviously true for fintech. An ITM can only provide all these benefits when it works. The number of unhappy clients grows with each passing minute that a machine is out of order. While good word of mouth is the best marketing, negative talk is the most detrimental. People trust their friends and families experiences and recommendations. One client talking to a few friends about how this particular branch constantly has machines that are broken is massively harmful to the company image. This is why choosing the right NJ ITM company is so important. Only by providing great service and remote monitoring can ITMs really provide all the advantages they are meant to.
NJ ITM Company Works for Banks
Partnering with the best NJ ITM company is one of the best business decisions a bank can make. With all the benefits that ITMs provide it is hard to imagine a bank not wanting to add this advanced fintech to their fleet. However, it should be cautioned that the completion of the sale should not be the completion of the business relationship. Deciding which machines are going to benefit a bank is just the beginning. Fostering a trustworthy working partnership is essential to a branch’s success. An ITM can only help when it works. A NJ ITM company should not only supply the machine, but the service and support as well.